Only work that genuinely involved analysing systems and requirements counts. Ticket triage and password resets do not, even if the job title was later upgraded.
Separate support tickets from analysis
Hypothetical example: a Quispamsis applicant spent her first eighteen months on an insurer's help desk before moving into a business-analysis team. Her employment letter shows three years with the company, but only the later period involved requirements gathering, workflow mapping and specification writing. The Computer Systems Analyst alternative requires three years of experience in the profession, so the help-desk period does not count toward it.
She can still qualify if the analytical period, combined with earlier analytical work elsewhere, reaches three years. The practical step is to ask the employer for a letter that breaks the employment into its actual roles with dates, and to gather project records from the analytical period. An officer who sees a single three-year span with one title will ask what the work involved; an applicant who has already separated the periods can answer with documents.